The Equal Rights Center filed suit in federal court in the District of Columbia alleging that Uber Technologies, Inc. and two of its affiliates (collectively, “Uber”) have adopted and maintained policies that either exclude wheelchair users entirely from Uber services, or relegate them to inferior services with excessive wait times and much higher fares. As a result, wheelchair users are deprived of the substantial benefits that Uber provides to all of its other customers, thereby making it harder for them to travel to work, school, medical appointments and community events.
After receiving complaints from its members and others, ERC conducted an investigation of Uber’s services, and found that wait times for an accessible vehicle through Uber’s TAXI WAV option were as much as eight times longer than for the standard UberX option, and that fares were almost twice as much.
Uber’s actions violate Title III of the Americans with Disabilities Act, which requires companies like Uber to provide “full and equal enjoyment” of Uber’s services. They also constitute violations of the D.C. Human Rights Act, which guarantees “an equal opportunity to participate fully in the economic, cultural and intellectual life of the District” for people with disabilities. ERC seeks an injunction requiring Uber to make its services accessible to wheelchair users, and other monetary and equitable relief.
The Relman, Dane & Colfax litigation team is joined by Matthew Handley of the Washington Lawyers’ Committee for Civil Rights and Urban Affairs as co-counsel.
Equal Rights Center v. Uber Technologies, Inc., No. 1:17-cv-1272 (D.D.C.)